Engineering with Empathy

When you supervise a team of engineers hailing from over 40 countries, the way Upwork’s Senior VP of Engineering Han Yuan does, you develop priceless knowledge about how distributed teams work. According to Han, the crux of the challenge is setting expectations with every team member. Doing this well requires maintaining a consistent culture, along with regular, frequent, and — most of all — clear communication. 

What does it mean to maintain a consistent culture? Han calls this a “very difficult problem” when applied to distributed teams. 

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