In Distributed FAQ, Matt Mullenweg addresses some of the most common issues companies, executives, and individuals face as they consider transitioning to a distributed model.
Q. At distributed companies, managers can’t always see when — or if — employees are working. Do you recommend using monitoring software to ensure people are productive?
I don’t advocate for using this type of software at all. Instead of monitoring progress, you should focus on outcomes. Respect the outcome and trust that your employees will do their jobs.
Culture is what you do when no one is looking — it’s something I firmly believe in, and it’s especially true in the context of trust in a distributed setting.
Even in companies that thrive on mutual trust, different communication styles and social-interaction preferences can lead to friction. Listen to Matt’s conversation with Morra Aarons-Mele about introversion and anxiety in distributed companies.